1. Orders

Q1: How do I place an order?

You can place your order directly through our website. Simply add your favorite items to the cart and proceed to checkout.

Q2: Can I change or cancel my order after placing it?

Orders can only be changed or canceled within 12 hours after purchase. Please contact us as soon as possible at hello@calmzin.com.

Q3: My order has an issue. What should I do?

Please email us with your order number and photos of the issue. We will assist you promptly.

2. Shipping

Q4: How long will shipping take?

• United States: 7–15 business days
• Canada / Australia / UK: 10–20 business days
• Other regions: 10–25 business days
  Shipping time may vary depending on customs and carrier delays.

Q5: Do you offer international shipping?

Yes, we ship to most countries worldwide.

Q6: How do I track my order?

Once your order ships, you will receive an email with a tracking link.
You can also visit our Order Tracking page on the website.

Q7: My tracking number isn’t updating. Is that normal?

Yes. Tracking may take 3–7 business days to update after dispatch due to carrier processing.

3. Returns & Refunds

Q8: Do you accept returns?

Yes, eligible items can be returned within 30 days of delivery.
Please refer to our Return & Refund Policy for details.

Q9: What should I do if my item arrives damaged?

Please email us within 7 days with photos of the damaged item.
We will arrange a replacement or refund.

Q10: What items are not eligible for return?

• Used items
• Items without original packaging
• Clearance or final sale items

4. Products

Q11: Are your products handmade?

Some items are handcrafted, while others are sourced from trusted partners.
Each piece is selected for calm, simplicity, and quality.

Q12: Will the product look exactly like the photos?

Slight variations in color, texture, or material may occur due to lighting and natural materials.

5. Payment

Q13: What payment methods do you accept?

We accept major credit cards and secure online payments.

Q14: Why was my payment declined?

It may be due to card restrictions, insufficient balance, or bank security settings.
Please try another payment method or contact your bank.

6. Contact

Q15: How can I reach customer support?

You can contact us anytime at:
hello@calmzin.com

We aim to respond within 1–2 business days.

Q16: What are your customer service hours?

Our team operates from Monday to Friday, excluding holidays.